FAQs

• Are clothing sizes standard?

We have a size guide on our site to help you choose the size that suits you best. We recommend reviewing this guide before placing your order.

• What are the shipping times for your products?

We take 72 hours maximum to process your order. You will receive your item(s) within 7 to 15 business days.

• Do you ship anywhere in the world?

Yes, absolutely. We ship worldwide. Please find more information on our Delivery page.

• Where do we ship your product from?

Our offices are located in Paris, France. Our international warehouse is located in China.

• Do you provide product tracking information?

Yes, 3 days after shipping your order please contact us by email at the following address: contact@basket1life.com (Order number required).

• I received a damaged item. What can I do ?

We are sorry to hear this. Simply send us an image of the damaged item in question to the email address: contact@basket1life.com and we will send you a similar replacement item as quickly as possible.

• Where are you located?

Our offices are located in Paris, France.

• I still have not received my order. What's taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can, however, trace your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at the following address: contact@basket1life.com

• Do you have a refund policy?

We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 15 days following the date of the order and the product(s) concerned are not on sale. . For more information, please read more on Exchanges and Returns.