FAQs
- Are clothing sizes standard?
We offer a size guide on our website to help you choose the best size for you. We recommend consulting this guide before placing your order.
- What are the shipping times for your products?
We take up to 72 hours to process your order. You will receive your item(s) within 7 to 15 business days.
- Do you ship worldwide?
Yes, absolutely. We deliver worldwide. Please find more information on our Delivery page.
- Where do we ship your product from?
Our offices are located in Paris, France. Our international warehouse is located in England.
- Do you provide product tracking/tracing information?
Yes, 3 days after your order has been shipped, please contact us by email at the following address: contact@basket1life.com (Order number required).
- I received a damaged item. What can I do?
We're sorry to hear this. Simply send us a picture of the damaged item to contact@basket1life.com and we'll send you a similar replacement as soon as possible.
- Where are you located?
Our offices are located in Paris, France.
- I still haven't received my order. What's taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You can, however, track your order and see where it is at any time. If you still feel you need assistance tracking your package or would like to inquire about it, please contact us by email at contact@basket1life.com
- Do you have a refund policy?
We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course process the payment, provided the request is made within 15 days of the order date and the product(s) concerned are not on sale. For more information, please read more about the Exchanges and Returns section.