Exchanges and returns

Our product can be refunded in the event of dissatisfaction. The customer undertakes to thoroughly test this method by following our recommendations for use throughout the trial period, i.e. 30 days. Returns on used products are only possible once per customer and delivery address, so there is only one trial period possible, not several.

The item to be returned must be intact, complete and packaged in a box.

Reimbursement for returned products will be made within 14 days of receipt of the return by the logistics center. The refund will be made to the payment method used when ordering. The refund amount is equal to the purchase amount minus shipping costs, in other words we refund the price of the product. Any return for refund request made outside of the 30-day trial period will be refused.

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision whether to approve or reject your refund request.

Late or missing refunds (if applicable)
If you have not yet received your refund, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often a processing time required before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us at contact@basket1life.com

When you send your package, we ask you to write your name and address as well as your order number on the sender's address. Return shipping costs are the responsibility of the customer.